Products can be returned within 7 days of delivery if:

• Product is defective or damaged upon arrival
• Wrong product was delivered
• Product does not match the description
• Missing parts or accessories

Non-Returnable Items:

• Products with tampered or broken seals
• Used or installed products
• Products damaged due to misuse
• Products without original packaging

Step 1: Initiate Return Request

• Contact us within 7 days of delivery
• Provide order number and reason for return
• Share photos/videos of the defect (if applicable)

Step 2: Return Approval

• Our team will review your request within 24-48 hours
• You'll receive a return authorization if approved

Step 3: Pack and Ship

• Pack the product in original packaging
• Include all accessories, manuals, and warranty cards
• Our delivery partner will pick up the product (free pickup)

Step 4: Quality Check

• Product will be inspected upon receipt
• Refund/replacement processed after approval

If you prefer a replacement instead of refund:

• Subject to product availability
• Same product will be sent
• Expedited shipping for replacements
• Usually dispatched within 2-3 business days
• No additional charges for replacement shipping

Before Shipment:

• Orders can be cancelled free of charge
• Full refund within 3-5 business days
• Contact support or use "Cancel Order" button

After Shipment:

• Cannot be cancelled, but can be returned upon delivery
• Standard return policy applies

If you receive a damaged or defective product:

• Do not accept delivery if package appears damaged
• If accepted, contact us within 24 hours with photos/videos
• We'll arrange immediate pickup and replacement
• No questions asked for manufacturing defects
• Free pickup and replacement shipping

For products under warranty:

• Manufacturer warranty period: 6-12 months (varies by product)
• Covers manufacturing defects only
• Send product to authorized service center OR contact us for assistance
• Repair or replacement as per warranty terms
• Warranty void if tampered or misused

Currently, we do not offer direct product exchanges. If you want a different product:

• Return the original product
• Receive refund
• Place a new order for desired product

To initiate a return or for any queries:

• Email: returns@niyajelectricals.com
• Phone: +91 9711214379
• Support Hours: Monday-Saturday, 9:00 AM - 7:00 PM

Note: Please provide your order number when contacting us for faster resolution.